StaffSquared improves customer satisfaction by revamping key features
Staff Squared is a cloud-based onboarding, personnel tracking, absence management, and performance appraisal platform for small businesses. It helps manage employee absences by allowing organizations to track holiday balances, accrual, carry-over, and sick leave.
Services
Web development
Mobile development
Design
Challenge
StaffSquared platform was acquired at the end of 2019 as the company had a good product-market fit. Although, at that time, the platform included dozens of features that were barely known and rarely used by customers. Several essential functionalities were buggy and built with poor performance. Customers were contacting the support and reporting various problems.
Solution
The StaffSquared team was searching for a reliable tech partner who could lead and manage all needed technical work. In a relatively short time, Lexis Solutions formed the right cross-functional team to provide various services and meet customer requests. The frequent communication between the two teams was clear and transparent. Working closely with the CTO and the non-technical team helped them quickly understand the project scope and define the project timelines and deliverables.
Performance appraisal
A routine assessment of an employee's work performance and overall contribution to an organization is called a performance appraisal. A performance appraisal, also known as an annual review, performance review or evaluation, or employee appraisal, assesses an employee's abilities, accomplishments, and growth — or lack thereof.
Time оff management
Time off management feature allows organizations to create time-off policies, manage holidays, and automate approval workflows.
Employee database
An employee database contains critical information, such as each employee's personal information, as well as company-related information such as their payscale, hire date, and more. That database can be used to help you better understand your employees and make data-based decisions that push your company forward.
Time & attendance management
Time and attendance management is used to track and monitor when employees start and stop work. A time and attendance management system enables organizations to monitor their employees’ working hours and late arrivals, early departures, time taken on breaks, and absenteeism.
Results
4
key features implemented or optimized
55%
faster API responses
100%
higher net promoter score
Lexis Solutions was able to quickly understand our project scope and help us define the timelines and deliverables to the project. They were flexible and professional. The StaffSquared.com platform has grown in terms of features, functionality, partnership integrations, and mobile app integration. We are now able to quickly respond to bugs, updates, and centralization of services, increasing our ability to scale for the marketplace.
