StaffSquared improves customer satisfaction by revamping key features

Staff Squared is a cloud-based onboarding, personnel tracking, absence management, and performance appraisal platform for small businesses. It helps manage employee absences by allowing organizations to track holiday balances, accrual, carry-over, and sick leave.

  • HR


In 2019, StaffSquared was acquired thanks to its strong product-market fit. However, upon further examination, it was discovered that the platform had numerous underutilized features and several key functionalities plagued by bugs and poor performance. These issues were brought to the attention of the support team by frustrated customers.


The StaffSquared team was searching for a reliable tech partner who could lead and manage all needed technical work.

In a relatively short time, Lexis Solutions formed the right cross-functional team to provide various services and meet customer requests.  

The frequent communication between the two teams was clear and transparent. Working closely with the CTO and the non-technical team helped them quickly understand the project scope and define the project timelines and deliverables.



key features implemented or optimized


faster API responses


higher net promoter score

Bob Neveu

Lexis Solutions was able to quickly understand our project scope and help us define the timelines and deliverables to the project. They were flexible and professional. The platform has grown in terms of features, functionality, partnership integrations, and mobile app integration. We are now able to quickly respond to bugs, updates, and centralization of services, increasing our ability to scale for the marketplace.

Full review
Lexis Solutions is a software agency in Sofia, Bulgaria. We are a team of young professionals improving the digital world, one project at a time.


  • Deyan Denchev
  • CEO & Co-Founder
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